Terms of purchase

General terms and conditions
Privacy Policy
General terms and conditions
General Terms of Use

These General Terms of Use, Veronika Nagyné Fórián e.v. (4183 Kaba, Cukorgyári ltp. 3 / b Tax number: 67475522-1-29 Registration number: 50287644 e-mail: info@chilis.hu Tel .: +36202161870) user of the services available on the https://chilis.hu website contains the terms of use.

Product selection

The customer has the opportunity to choose or order from the store's products. The displayed products can be ordered online. The customer can click on the selected product for a more detailed description. If you intend to purchase, you will place the product you wish to purchase into a virtual shopping cart by pressing the "Add to Cart" button. Clicking on the Shopping Cart icon at the top of the page will find the items you have added to your shopping cart. Here you can check the correctness of your order, especially the prices and quantities, which can be modified, corrected or even canceled as needed. The cart automatically calculates the order total. If you have a coupon code or gift certificate, you can validate it by typing it and it will be deducted from the subtotal.

Submit your order

If you are satisfied with the quantity of items in your shopping cart, have checked the partial amount and decided that you would like to purchase them, click on the "Order" button. After that, you have the choice of whether you want to log in as an existing customer, want to register as a new customer, or want to buy without registering. You can sign up with your own email address, Facebook or Google profile.
If you have previously purchased in our store, please enter the email address and password you provided during your previous registration. If you would like to register as a new buyer, enter the details of your purchase, which will be stored and you will only need to sign in the next time you make a purchase. For unregistered purchases, enter billing, shipping, and contact information.
In the next step, choose your billing information, then your shipping address, the shipping method that suits you, and the payment method (cash on delivery, Barion credit card or bank prepay). Shipping cost is calculated at the time of selection, taking into account the value of the products ordered. If you agree with the contents of the order, you must accept the "General Terms and Conditions" by clicking the checkbox and click "Order" to proceed with the order. You have sent us your order intent with this step. As a final step, you can check the content of your order with regard to the products ordered, the quantity, the price and the total amount increased by any shipping charges.

Prices

Our prices are in Hungarian Forin (HUF) and the list prices valid at the time of ordering, which you can find in the web store beside the products. Prices are subject to tax free, but these prices do not include shipping. Shipping costs are included in the checkout process under the "Shipping Information" menu in the footer before the order is finalized and in the Purchase Terms. In the event of a defect or defect in the products or prices in the Web Store, we reserve the right to make corrections. In such a case, the customer will be notified of the new data immediately upon detection or correction of the defect. The buyer can then confirm the order again or it is possible for either party to cancel the contract.
If the price of a product is misrepresented - in particular due to obvious misspellings, prices that are significantly different from the general value or due to a system failure - the trader is not obliged to deliver the ordered product at a defective price; delivery. If this does not satisfy the Customer, it may cancel the purchase.

Confirmation

The 2001 CVIII. Pursuant to the law, the seller's webshop software immediately notifies the buyer of the fact of placing an order when placing an order. This notice does not constitute a contract between the seller and the buyer! It merely indicates to the buyer that your order request has been registered and forwarded to our competent sales representative by our system.
All orders will be emailed to you.

When the order is processed, the contract between the outsiders will be created, and the order status will change to 'Processing', which will be notified by email. This means that you will receive an automatic email once your order has been received, once your order has been received, and one (later) of your order being processed and one of your estimated delivery times. The total amount payable includes all costs based on the order summary and the contents of the confirmation letter. Please keep an eye on your email (the email address you provided in your registration) as we will contact you by email to inform you of your order, delivery time, or receipt of your order. For telephone reconciliation, call +36 20 216 1870.

Order processing

Orders will be processed within 2 business days.

Possibility to correct data entry errors

It is also possible to correct data entry errors before pressing the "Order" button.
- If you have sent your order, you will have the opportunity to change your order to the Customer until the order is completed if the Customer notices in the confirmation email that you have entered your details incorrectly or that you have ordered a product by mistake or ordered another. In this case, the Customer must immediately notify our customer service of their mistake by replying to the confirmation email sent to either info@chilis.hu or + 36-20-216-1870.
- It is also possible for the Customer to cancel his order by replying to the sent confirmation e-mail at info@chilis.hu or by phone + 36-20-216-1870 until we deliver the Customer's package to the courier service for delivery. . In all cases, the customer will be informed of the transfer by e-mail.

Payment Terms

- It is also possible to pay by cash in our store. In this case, the full purchase price, including shipping costs, must be paid in cash to the consignor upon receipt of the shipment. We do not accept partial performance, the contracted courier service employee may not accept partial performance. The Customer may take over all items of the order or refuse to accept the entire order.

- You can also pay for your order by bank transfer. In this case, the final amount of the order, including any shipping costs, will be transferred via bank to the invoice number provided in the confirmation email. Once the amount has been received, we will begin to process the order.

- You can also pay by credit card on our site. In the case of credit card payments, this is provided by Barion's online payment system. Learn more about Barion at https://www.barion.com/en/

For personal pick-up

Personally, the following items can be picked up at the following address (Health Shop 4183 Kaba, Rákóczi u. 93.) Monday to Friday from 8am to 1pm and 1:30 pm to 5pm. In this case shipping and packaging costs will not be charged. In all cases, a pre-order is required for purchase and the time of receipt will be emailed to you.
If your package is ready to be picked up, we will notify you by email and you will then be able to pick up and pay for the package in person. We do not accept credit cards for personal collection.
If you requested the product by personal pick-up but are unable to leave it, we will store the ordered products in our warehouse for 5 business days, and after 5 business days our system will send you an automatic notification. If you reply that you still need the order, we will of course keep the package here longer.

Home delivery

The parcels are delivered and transported by the GLS courier service. We undertake the delivery of parcels to the territory of Hungary by courier service. The shipping cost of the product is described by the webshop during the checkout process, considering the value of the products ordered, as well as the confirmation email. You will receive information on the date of delivery and will be emailed to you later, and you will have the opportunity to make an appointment by replying to the confirmation email or by phone on 06 20 216 1870.

The shipping fee depends on the value of the package, regardless of the address, within Hungary. We will do our best to process and post your orders placed on weekdays until 12 noon!

Delivered in Hungary by GLS courier service

0 - 5.000 Ft 1.490 Ft 
5.001 - 10.000 Ft 1.390 Ft
10.001 - 15.000 Ft 1.190 Ft
15.001 - 20.000 Ft 1,090 Ft
20.001 -  FREE
   

In the case of bank transfer, please transfer the final amount to the following account number:

Beneficiary: Veronika Nagyné Fórián
Account number: 61400117-13346625
Bank: Fonix Takarek Szovetkezet

Be sure to include the order ID in the bulletin! Your order will not be shipped until you have received a payment for it.

For purchases over 20,000 HUF we will cover the packing and shipping fee!

We will try to fulfill your orders within 1-4 business days, whether you wish to take the order personally or request delivery. We will notify you by email of any potential delay.

Delivery time is 1-4 business days from the order.

Cancellation of shipment

If the webshop fails to fulfill its obligation because the specified goods are unavailable or it is not possible to provide the ordered service, it is obliged to inform the customer. The webshop does not contract with minors. By accepting the "Purchase Terms", the customer declares that they are of legal age. If the confirmation is not received by the recipient within the expected time of sending the customer's order, but within 72 hours at the latest, the customer will be released from the bidding obligation.

Returning the Product

We take back the product in its complete quality and quantity.

Right of withdrawal

45/2014. (II.26.), You may cancel your purchase without giving any reason within 14 days of receiving the package. In case of cancellation in writing, the statement must be sent to the info@chilis.hu email address within the deadline for cancellation, or by phone on 06 20 216 1870 or by mail (Veronika Nagyné Fórián 4183 Kaba Cukorgyári ltp 3 / b) If you are notified by road, you must give your notice of withdrawal as a recommended item.

In case of cancellation you are required to return the product in complete quantity to the following address: Veronika Nagyné Fórián 4183 Kaba Sugar Factory ltp 3 / b and within 8 days of receipt we will refund the purchase price of the delivered products to your bank account number. You will bear the cost of returning the products.

The customer shall bear the cost of returning the goods (postage) due to the exercise of the right of withdrawal. In addition, the customer is not charged any other costs. If the goods returned under the right of withdrawal are not in perfect and complete condition, the customer shall be liable for damages if they have caused the goods to deteriorate or otherwise rendered impossible to return, either intentionally or negligently.

In some cases, the buyer does not have the right to withdraw:
"The right of withdrawal shall not apply to copyrighted products (program CDs, DVDs, software, etc.) if their packaging has been opened and its use can be proved. In the case of hygiene products, dietary supplements, vitamins, sexual aids, supplies, cosmetics if the product has already been unpacked! If unopened, the buyer can exercise his right of withdrawal! You will be liable for any damages resulting from the misuse of the product. The Parties shall determine the jurisdiction of the City Court of Debrecen in the event of any dispute. "

If during the opening of the product in the presence of the person delivering the product (postal courier, courier) it is established that the product has been damaged and the damage occurred before the receipt of the goods, we will ensure the return of the product and the cancellation of sales immediately. Any damage or defect in the content of the shipment must be recorded in the factual record between the transferor and the recipient! We cannot be held responsible for any lack of content or damage that may occur afterwards!

Warranty

The product warranty terms can be found on the product packaging or documentation.

Ownership clause

The goods delivered remain the property of the supplier until the purchase price is paid in full. In the case of erroneous unapproved orders, the product will be put into inventory under the name of the "new" owner and will be paid to the new owner after another successful sale!

If you have any questions, feel free to contact us by e-mail at info@chilis.hu or by phone on 06 20 216 1870.

Applicable law, complaint management, redress

Customer may submit consumer objections to the Products or the Service Provider through the following contact details:

Address: 4183 Kaba Cukorgyari ltp. 3 / b
Phone: +36202161870
Contact person: Veronika Nagyné Fórián
e-mail: info@chilis.hu

In the event that any consumer dispute between the Service Provider and the Customer is not resolved during negotiations with the Service Provider, the Customer shall have the following remedies available:

· Entry in the buyers' book. The customer's book is available at the Service Provider's store. The Service Provider shall respond in writing to the entries posted here within 30 days.

· Complaints to consumer authorities. If the Customer detects a violation of his or her consumer rights, he or she is entitled to lodge a complaint with the competent consumer protection authority of his or her place of residence. After considering the complaint, the authority will decide on the consumer protection procedure.

· Conciliation body. For the purposes of amicable out-of-court settlement of consumer disputes related to the quality, safety and application of product liability rules, and to the conclusion and performance of a contract, Customer may initiate proceedings with a to a conciliation body. For the purposes of the Arbitration Board rules, a consumer is a non-governmental organization, church, condominium, housing association, micro, small and medium-sized enterprise, which purchases, orders, receives, uses, uses, or communicates commercially with goods. addressed.

Contact details of the Budapest Arbitration Board:

Address: 1016 Budapest, Krisztina krt. 99. III. em. 310th
Mailing address: 1253 Budapest, Pf .: 10.
Email address: bekelteto.testulet@bkik.hu
Central phone number: +36 1 488 2131
Fax: +36 1 488 2186

In the event of a consumer dispute related to an online contract of sale, consumers may electronically settle their disputes related to online purchases by submitting an electronic complaint through the online platform available at the following link.

All you have to do is register with the online platform available at the above link, complete the application and submit it electronically to the Arbitration Board via the platform. This way, consumers can easily enforce their rights regardless of distances

In Hungary, the Budapest Arbitration Body (BBT) is entitled to litigate cross-border consumer and merchant disputes related to online sales or service contracts.

· Court proceedings. The Customer is entitled to a court action to enforce a consumer claim in a civil proceeding under Act V of 2013 on the Civil Code and Act III of 1952 on the Code of Civil Procedure. according to its provisions.

Chili Hungaria Webshop loyalty point system

You make money with your purchases for your future purchases!

We'll give you back some of your purchase!

1 point = 1Forint

You don't have to earn points or buy others to buy. The bonus system at Chilis.hu is much simpler.

Whatever product you purchase at full price in the Chili Hungaria Web Store, we will credit a portion of the purchase price to your user account. * This amount is free to use at your next purchase or at any time. Visit the product pages for information on the points you earn after purchasing each product.

How do you use your bonuses?

The next time you make a purchase, you can specify on the Basket page whether or not to use your bonus. If not, your bonuses will continue to accrue and can be used at any time. If you use your existing bonuses, its value will be deducted from the purchase price. *

* Terms of Use: Bonus only applies to products purchased at full price, and products purchased through promotional, discounted or any other bonus system for any reason will not be credited. The bonus cannot be used to reduce shipping and other service charges.

Bonuses are non-cash and can only be redeemed at Chilis.hu according to the terms of use. For purchases of less than the amount of the bonus, we will not be able to refund the difference in cash. The bonus is not subject to a time limit and is available to the user until the user account is terminated.

Privacy Policy
Privacy policy regarding the processing of personal data

Privacy Policy Registration Number: NAIH-94151/2016.

The Chili Hungária Webshop considers it a fundamental obligation to fully respect the right to the protection of personal data in its operations, and we shall use all means at our disposal to ensure that your information complies with EU Regulation 2016/679 (the "General Data Protection Regulation"). and will be handled in full compliance with applicable laws and regulations. One of the main purposes of this policy is to ensure transparency, and in this document we intend to inform you about the collection, use, transfer and, not least, protection of your personal information - especially when you are contacted by us through our products.

We reserve the right to update and amend this Privacy Policy from time to time to reflect the current manner in which your personal data is handled and to comply with applicable legal obligations. In the event of any change to any of the above provisions, we will post a revised version of this Privacy Policy on our web site, and we ask that you periodically review the current content of this Privacy Policy.

Who are we and how can you reach us?

We are considered data controllers under the Privacy Policy when we process your personal information in any way.

COMPANY NAME: Veronika E.V. Nagyné Fórián

LOCATION: 4183 Kaba Cukorgyari ltp. 3 / b

TAX NUMBER: 67475522-1-29

NYILVÁNTARTÁSISZÁM: 50287644

PHONE: +36202161870

E-MAIL: info@chilis.hu

WEBSITE: https://chilis.hu

We assure you that your views and comments are welcome and, if necessary, will be happy to provide you with any additional information regarding the processing of your data.

What categories of personal data do we process?

In general, we collect your personal information directly from you, so that when you collect it, you are able to influence the type of information you share with us. For example, we will provide you with the following information:

When you create your user account, you provide us with your email address, first and last name, phone number, billing address, and shipping address.
When you place an order, you will provide us with information about the product you are purchasing, your shipping address, your billing information, your chosen payment method, your phone number, and your email address.
In order to make the online user experience more personal and our offerings more personal to you, we may also collect and process certain information about your browsing and user behavior during our visits to our website.

We may store and collect information on our website that is processed through cookies and similar technologies in accordance with the relevant cookie policy.

We do not collect or in any way process sensitive data classified as special categories under the General Data Protection Regulation.

What is the purpose and legal basis of data management?

We may use your personal information for the following purposes:

The Chili Hungaria Webshop to provide services to you

This general purpose includes the following uses, where applicable:

Create and manage a user account in the Chili Hungária Webshop interface;
Order processing, including receipt, delivery and billing;
Handling of cancellation of orders or any other order related to purchased goods;
Treatment of returned products in accordance with applicable legal provisions;
Refund of Products in accordance with applicable legal provisions;
Providing supportive services, including answering any questions you may have about the products advertised by the Chili Hungária Web Store or a specific order you have made to us.
The processing and processing of your data for the above purposes is required for the conclusion and performance of the contract between Chili Hungária Webshop and you. In addition, the treatment of certain data in this area is required by law, including taxation and accounting laws.

Szolgáltatásaink fejlesztéséhez

We work to provide you with the highest quality service and online shopping experience possible. This requires, among other things, the collection and use of certain information about your shopping habits; for this reason, we conduct market research directly or with external partners and ask you to complete a satisfaction survey following a specific order.

We do these activities based on our legitimate business interests, while always keeping in mind that your fundamental rights and freedoms are not compromised.

For marketing activities

We would like to keep you up to date with the latest offers and news on the products you are interested in. To this end, we occasionally send you general and thematic newsletters through our electronic channels (via email / banners, pop-up messages, etc.). We would also like to display other commercial inquiries and personalized offers on our website. In all cases, we will make sure that such data processing and processing is done in full respect of your rights and freedoms, and we guarantee that the processes and measures you use during data processing will not result in any adverse legal consequences for you, in particular not affected.

In most cases, our marketing communication activities will be done with your prior consent, which can be provided by ticking the "Newsletter sign-up" box. You can change your mind and withdraw your consent at any time by:

by changing the user account settings in the "My Account / Subscribe / Unsubscribe" section;
by opening the "I want to unsubscribe" link in the bottom section of the messages we receive from us; obsession
by contacting the Chili Hungária Webshop through the contact details provided above.
We use some of our marketing activities to promote and develop our commercial operations with reference to our legitimate business interests. However, whenever we use information relating to you in the interest of our legitimate business interests, we do so with the utmost care and assurance of our best interests in this area, so that your fundamental rights and freedoms are not violated. However, you may at any time, through any of the methods described above, ask us to discontinue the processing of your personal information for marketing purposes, and we will respond to this request as soon as possible.

To protect legitimate business interests

There may be situations in which asserting our rights and business interests and protecting our commercial activities may require the transmission of certain information. Such situations may include, but are not limited to:

security and other precautions against cyber attacks that threaten the security of the website and the users of the Chili Hungária Webshop:
measures to prevent and detect possible fraudulent attempts, including the transmission of relevant information to the competent authorities and public authorities;
How long do we keep your personal information?

As a rule, your personal data will be stored for the duration of the Chili Hungária Web Store user account. However, you may at any time ask us to delete certain information or to terminate your account, and we will respond to this request without exception, while ensuring that certain information remains in compliance with legal retention requirements even after the termination of your account.

If you do not have an account with Chili Hungária Webáruház, as a general rule, we are required to store all order information for a period of 3 [three] years from the completion of the order. As noted above, we may be required to provide data retention beyond the three year period in accordance with applicable legal retention requirements.

Who do we forward your personal information to?

In some cases, we may share your personal information with, or grant access to, certain of your personal information to the following parties:

our courier, express delivery suppliers;
billing system
In order to comply with our statutory obligation and to protect our legitimate economic interests, we disclose certain personal information to public authorities.

We fully guarantee that a private entity identified as a third party will have access to your data only to the fullest extent permitted by applicable law and regulations in the field of data protection, information security and confidentiality, as set forth in the agreement with such organization.

The security of communication to service providers and other third parties is always protected by contractual obligations.

How do we protect the security of your personal information?

We are committed to fully guaranteeing the security of your personal data by implementing industry-standard technical and organizational measures.

We keep your personal information on secure servers using state-of-the-art encryption algorithms and storage expansion mechanisms.

We use PayPal and Barion payment support services for payments. All payment information is encrypted with SSL technology.

Please be advised that, despite our best efforts to protect your personal information, the security of information transmitted over the World Wide Web and other public networks may never be considered complete, and such data may be compromised and used by unauthorized third parties. We are not responsible for the vulnerability or vulnerability of any system not under our control.

What rights do you have?

The General Data Protection Regulation confers a number of rights on you with regard to your personal data. You can request access to your information, correct any information in our records, or object to the processing of your personal information. You also have the right to lodge a complaint, to raise an objection with the competent supervisory authority or to bring an action before the competent court. Depending on the situation, you have the right to demand the deletion of your personal data, the restriction of data management and the to lock your data and ensure that your data is portable.

Please refer to the table below for more information on these rights.

You can contact us through the contacts above to enforce your rights. Please read the following points carefully if you would like to assert your rights:

Identification. We strictly respect the confidentiality of all records containing personal information, so please send us your request for such records from the email address associated with your Chili Hungária Web Store account. If you use a different email address, we reserve the right to verify your identity through an additional set of questions.

Response Deadline. We will respond to any valid request within 2 business days. If we need more time to process your request, we will definitely let you know. As part of this, we may ask you to provide more information about what information or documents you need and to address any concerns, if any, in order to respond to your request as accurately as possible. This way we can help you faster and the response time is shorter.

Third party rights. We are not obliged to respond to your request if the request contained in the request is met by another data subject or privacy policy. would infringe a third party's right or freedom.

Right of access:

You can ask us to:

confirm if your personal data is being processed by us;
provide a copy of the personal data subject to the data processing;
provide us with additional information about your personal information, in particular what information we have, the purposes of our data management, who we share this information with, how we protect it, how long we store this information, and what rights you have with this information the manner and form in which you may submit a complaint, and finally, where we obtained your information, provided that such information has not been made available to you prior to the notification under this section.

Right of rectification:

You may request that we correct or correct this. complete inaccurate or incomplete personal information about you. Before correcting incorrect data, we may check the reality or accuracy of the data concerned.

Right to delete, forget:

You may request the deletion of your personal information, but only if

if the data concerned are no longer necessary for the purposes for which they were processed when the data were collected; obsession,
if you have withdrawn your consent (provided that your data management is solely based on consent); obsession,
if you exercise your right to protest; obsession,
if the personal data concerned have been unlawfully processed; obsession,
if the deletion of the data concerned is required by law.
We are not required to comply with your request for the deletion of your personal information if the processing of your personal information is necessary and justified for the following reasons:

compliance with an obligation under Union or Member State law; obsession
to make, enforce, or defend legal claims.
In addition to the foregoing, there may be other circumstances in which we are not required to comply with your request for the deletion of your personal data, however, in particular in the cases listed above, we may deny your request to do so.

Right to Restrict Data Management (Lockout)

You may request that we restrict the processing of your personal information (ie lock your data), but only if one of the following is true:

if you dispute the accuracy of your personal information for the period necessary to verify it; obsession,
if the processing is unlawful and you object to the deletion of the data; obsession,
if the data concerned are no longer necessary for the purposes for which they were processed at the time of collection, but deletion is precluded by the submission, enforcement or protection of certain legal claims; obsession,
if you have exercised your right to object and the legality of our proceedings has not yet been completed.
We will continue to be entitled to use your personal information in the event of a lockout, provided that:

we have received your consent to do so; obsession,
if the use (existence) of the data concerned is necessary in order to assert a right or a legitimate interest before a court; obsession
if the use of the data concerned is necessary to protect the rights of another natural or legal person.

Ensure data portability (data portability):

You may ask us to provide your personal data in a structured, widely used, machine-readable format, and you have the right to forward this data to another controller if

the data processing is solely with your consent and is based on the contractual authorization set out in your agreement; and
data management is automated.

Right to protest

You may, at any time, object to the processing of your personal information for reasons related to your own situation if you believe that your fundamental rights and freedoms do so in the interest of our business.

You may also, at any time and without reason, object to the direct marketing of your personal information (including user profiling) as long as it relates to direct marketing, in which case data will be terminated as soon as possible.

Right to complain

You have the right to complain to the competent supervisory authority regarding the processing of your personal data. In Romania, the Data Protection Supervisor can be reached at:

The Office of the Data Protection Commissioner responsible for the Management of Personal Data
Headquarters: 1051 Budapest, Nádor u. 22nd
Postal address: 1387 Budapest, Pf .: 40.
Phone: +36 1 475 7186, +36 1 475 7100
Telefax: +36 1 269 3541
E-mail: adatved@obh.hu